In recent years, our business has quickly earned its spot as the most trusted Dance Wear & Fancy Dress shop in the Essex & the East London area. Our company has expanded its product line, and now offers a wide range of dance and sports wear - all at the most competitive prices.
Shipping and Delivery
FREE DELIVERY ON ALL UK OVER £50
Shipping and delivery policy for Arabesque
Shipping rates and dispatch details:
A number of options are available, for delivery or collection, which are detailed below:
UK Standard Delivery (1 to 3 working days)
- Delivery Mondays to Fridays by 5 PM
- Alternate addresses for delivery are permitted, please ensure an accurate address is provided.
- £2.99 per delivery, irrespective of the number of items ordered.
- £1.99 for orders under £10 in value.
UK Special Delivery (2 working days)
- Delivery Mondays to Fridays, by 1 PM
- £6.99 per delivery, irrespective of the number of items ordered.
- Items not collected within seven days will be returned to us.
- Insurance included for the value of the delivery as well as to cover loss or damage.
BFPO: British Forces Post Office
- £5.95 regardless of items ordered.
- Further information available upon request.
Europe and Republic of Ireland (up to 7 working days)
- Via the Royal Mail service, up to 2 kg weight.
Rest of the World (up to 7 working days)
- Via the Royal Mail service, up to 2 kg weight.
Damaged and Loss policy
Weight dependent deliveries
Errors & Omissions Excepted. Arabesque.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned for hygiene reasons, items such as Make-Up, Eyelashes, Stockings, Tights, Underwear, Eye Accessories, Masks & Wigs.
Additional non-returnable items:
Costumes that have been used, soiled or show signs of wear will not be entitled to a refund. We inspect all costumes that are returned to our warehouse and will contact you to discuss any issues with worn, or soiled costumes.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase and order number.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Please note that we do not offer exchanges.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 77 Queens Road Buckhurst Hill GB IG95BW.
To return your product, you should mail your product to:
Arabesque 77 Queens Road Buckhurst Hill IG9 5BW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over£50.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We recommend post is returned using a 2nd Class ‘Signed For Delivery Service’.
(Where a refund for postage is applicable, we will refund to the maximum of Royal Mail 2nd Class Signed for Service)
Pack your product(s) in their original box or packaging. Products must be unworn and in the condition you received them.
If you've received a faulty or incorrect item, please get in touch with our customers representative within 14 days, who will be able to deal with your enquiry efficiently.
Visit Arabesque Costumes retail store located in the heart of Ongar Essex.
Tel: 07912 760 504