Returns Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned for hygiene reasons, items such as Make-Up, Eyelashes, Stockings, Tights, Underwear, Eye Accessories, Masks & Wigs.

Additional non-returnable items:
Costumes that have been used, soiled or show signs of wear will not be entitled to a refund. We inspect all costumes that are returned to our warehouse and will contact you to discuss any issues with worn, or soiled costumes.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase and order number.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@arabesquecostumes.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Please note that we do not offer exchanges.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@arabesquecostumes.com and send your item to: 77 Queens Road Buckhurst Hill GB IG95BW.

Shipping
To return your product, you should mail your product to:
Arabesque 77 Queens Road Buckhurst Hill IG9 5BW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over£50.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We recommend post is returned using a 2nd Class ‘Signed For Delivery Service’.

(Where a refund for postage is applicable, we will refund to the maximum of Royal Mail 2nd Class Signed for Service)

Pack your product(s) in their original box or packaging. Products must be unworn and in the condition you received them.

If you've received a faulty or incorrect item, please get in touch with our customers representative within 14 days, who will be able to deal with your enquiry efficiently.